Notice for upgrade

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The List only includes recommended devices. You still can upgrade if it passed «Get Windows 10 app», but please aware there might be potential compatability issues.

 

After upgrade to Win10

* Please connect the Internet and run Windows Update(WU) to update drivers.
* Please check the table of AP/Driver update to know compatible issues and suggested actions.
  • I’m not used to Windows 10, can I go back to previous OS environment (Windows 8.1/Windows 7) before upgrade?

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    Yes, you can use the «Go back to Windows 8.1/Windows 7» function within 31 days after you upgrade to Win10. For more detail, please check HERE.

  • I cannot find IE in my PC, how can I browse website?

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    There is a new browser, Microsoft Edge, for Windows 10. You can find it on the taskbar. If you still want to use Internet Explorer, you can use Cortana/Search to find IE.

  • In Device Manager, there are several device with yellow bangs and cannot work, what can I do for this?

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    Windows Update will help to fix these issues automatically.

  • Why are my Apps all removed after Reset this PC, and even I select Keep my files?

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    This is normal behavior in Windows 10 PC which is upgraded from Windows 8.1/7 . You can reinstall most of the ASUS Apps on ASUS Support Site or Windows Store. To know more behavior about recovery scenario, please check HERE.

  • Where can I find quick response from Microsoft Customer Service regarding to any Windows 10 question?

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    Please find Contact Support app in Windows 10 device, you could ask any question via schduling a call or online chat,

    See the full specifications here

  • How can I do while upgrade process pop error code? (e.g. 0x800B0100)

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    Please check here.

  • After upgrade to Windows 10, I cannot recovery my Windows by pressing F9.

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    Windows 10 does not support F9; F9 is ASUS recovery key for Windows 7 and specific 8.x devices only. If users want to recovery after upgrade, please go to Windows 10 PC Settings -> Update & Recovery.

AP/Driver Name Issue Description How to fix?
USB Charger Plus I cannot quickly charge with APPLE device. Need to update USB Charger Plus to v4.1.6 or above.
Warrior Wave System will show Blue Screen when entering sleep mode without closing Warrior Wave application. Need to update Warrior Wave to v1.0.31 or above.
ATK Package I cannot launch camera application by pressing Fn+V. Need to update ATK Package to v1.0.0038 or above.
ATK Package After upgrade to Windows 10 from Windows 7, OSD cannot display. Need to update ATK Package to v1.0.0038 or above via ASUS Support Site, and enable OSD through «Start–>All apps–>ASUS–>ASUS On-Screen Display«.
ASUS HDD Protection I cannot remove ASUS HDD Protection. To uninstall ASUS HDD protection completely, Need to update ASUS HDD Protectionapp v4.07.0067 or above via ASUS Support Site.
ASUS Finger Print I cannot login Windows by Finger Print Login Function, it always stops in Windows Login page and what I can do is key in password. Only selecting «keep nothing» option during Windows 10 upgrade will cause this issue, and the reason is that the application has been removed . To solve this problem, you could reinstall ASUS Finger Print via ASUS Support Site.
ASUS FaceID ASUS FaceID cannot display preview window in Windows Login page. Due to Windows 10 compatibility issue, ASUS FaceID does not support Windows 10 and need to remove it.
ASUS Splendid Vivid mode has no funtion. Need to update ASUS Splendid to v3.11.0001 or above via ASUS Support Site.
ASUS Giftbox Desktop I got wrong promotion information from ASUS Giftbox app that I cannot get trial or coupon as promotions mentioned. Need to update ASUS Giftbox Desktop to v1.1.3 or above via ASUS LiveUpdate or ASUS Support Site.
ASUS Smart Gesture I cannot use ASUS customized gestures. Need to update ASUS Smart Gesture to v4.0.4 or above via Windows Update or ASUS Support Site.
ASUS ROG MacroKey I cannot see metro apps on the list in Launch APP mode. Need to update ASUS ROG MacroKey to v1.0.0.29 or above via ASUS Support Site.
Wireless Console Airplane LED indicator cannot light up when I switch to airplane mode. Suggest to remove Wireless Console due to Windows 10 compatibility issue. Windows Update will automatically update Wireless radio control driver to replace Wireless Console.
TotalRecovery Pro WiFi LED indicator always light up when I switch to airplane mode. Suggest to remove Wireless Console due to Windows 10 compatibility issue. Windows Update will automatically update Wireless radio control driver to replace Wireless Console.
ThunderBolt Connection via ThunderBolt is failed. Need to update ThunderBolt driver to v15.2.32.250 or above via ASUS Support Site.
File Manager (Android APP) File Manager cannot connect to Windows PC Station via network and show the message «Failed to connect PC station» after upgrade to Windows 10. Due to Windows 10 compatibility issue, File Manager does not support to connect to Windows 10 PC station.

AP/Driver Name Issue Description How to fix?
Intel Bay Trail I cannot continue Windows OS to complete Windows 10 upgrade process. Please follow below steps if you see the system freeze at «Windows logo» during upgrade process.
1- Force to reboot system
2- Press F2 to enter BIOS setup page
3- Click tag «Advanced» in BIOS setting page
4- Unfold «LPSS & SCC Configuration»
5- Then change OS Selection from Windows 7 to Windows 8.X
6- Save Changes, then restart PC.
Intel Bay Trail I cannot continue Windows OS to complete Windows 10 upgrade process. Please follow below steps if you see the system freeze at «Windows logo» during upgrade process.
1- Force to reboot system
2- Press F2 to enter BIOS setup page
3- Click tag «Boot» in BIOS setting page
4- Unfold «CSM16 Parameters»
5- Then change OS Selection from Windows 7 to Windows 8.X
6- Save Changes, then restart PC.
APRP APRP didn’t pop out after upgrade to Win10. Please update APRP(version 1.0.0.22) via ASUS Support Site.
NFC Express I cannot find the NFC Express application in ASUS Manager. I cannot find NFC device in the Device Manager. Need to update BIOS, NFC driver, and NFC Express application.
Intel® Small Business Advantage I cannot use Intel® Small Business Advantage. Intel® Small Business Advantage 2.2 does not support Win10. Please remove Intel® Small Business Advantage application.
Trend Titanium 2013 I cannot use Trend Titanium 2013. Due to Windows 10 compatibility issue, Trend Titanium 2013 does not support Windows 10 and need to remove it.
Virtual Camera I cannot use Virtual Camera. Due to Windows 10 compatibility issue, Virtual Camera does not support Windows 10 and need to remove it.
Life Frame I cannot use Life Frame. Due to Windows 10 compatibility issue, Life Frame does not support Windows 10 and need to remove it.
AsusVibe2.0 I cannot use AsusVibe2.0. Due to Windows 10 compatibility issue, AsusVibe2.0 does not support Windows 10 and need to remove it.
ASUS MX Suite I cannot use ASUS MX Suite. Due to Windows 10 compatibility issue, ASUS MX Suite does not support Windows 10 and need to remove it.
Fingerapps Instruments I cannot use Fingerapps Instruments. Due to Windows 10 compatibility issue, Fingerapps Instruments does not support Windows 10 and need to remove it.
Intel® Ready Mode Technology I cannot use Intel® Ready Mode Technology. Due to Windows 10 compatibility issue, Intel® Ready Mode Technology does not support Windows 10 and need to remove it.
VirtuWatt Why is VirtuWatt lost after upgrade to Windows 10? Due to Windows 10 compatibility issue, VirtuWatt does not support Windows 10 and will automatically be removed during upgrade.

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